1. How do I cancel my booking?
Cancellations can be made directly through the Platform's website. Click on "Manage Booking" from the main navigation, where you can input your booking details and proceed to cancelling your booking should you require to do so.

  

2. How do I modify my booking?
For booking modifications or special requests, please contact our customer service team at [Email Address] or [Phone Number]. Modifications cannot be made through the website.

  

3. How many park tickets do I receive with my booking?
You will receive one single-park ticket per registered guest, only for the registered guest, for each night booked. Example: A 3-night stay for 4 guests includes 12 park tickets.

  

4. Can I choose which Yas Island park to visit?
Yes, you can choose from the available Yas Island parks. Each ticket grants access to one park per day.

  

5. What time is check-in and check-out?

- Check-In: From 3:00pm on your arrival date.

- Check-Out: By 12:00pm on your departure date.

 

6. Is early check-in or late check-out available?
Early check-in and late check-out are subject to availability and may incur additional fees. Contact us in advance to arrange this.

  

7. Are park tickets transferable or refundable?
No, park tickets are non-transferable, non-refundable, and must be used by the registered guests.

  

8. Is smoking permitted in the accommodation?
No, smoking is strictly prohibited inside the property. A cleaning fee of [Amount] will be charged for violations.

  

9. What should I do if something isn’t working in the accommodation?
Contact the Service Provider immediately at [Otolo phone number] or [Otolo email address], and they will address the issue promptly.

  

10. How do I check in?
Detailed check-in instructions will be sent via email after your booking is confirmed.

 

11. What amenities are included?
Accommodations typically include:

- Free Wi-Fi

- Fully equipped kitchen

- Fresh linens and towels

- Toiletries

 

12. Is Wi-Fi available in the accommodation?
Yes, complimentary high-speed Wi-Fi is available throughout the property.

  

13. Can I have guests over during my stay?
Only registered guests are allowed to stay overnight. Adding guests without prior confirmation may result in extra charges or termination of your stay.

  

14. What measures are you taking for health and safety?
We follow strict cleaning protocols, including sanitization of high-touch surfaces, to ensure your safety.

  

15. What is your policy on noise and parties?
Parties and excessive noise are not permitted. Violation may result in eviction without refund.

  

16. Is there parking available?
Yes, one complimentary parking spot is available per booking. Parking instructions will be provided upon check-in at the property.

  

17. Are there laundry facilities available?
Most accommodations are equipped with a washer for your convenience.

  

18. How secure is my personal and payment information?
We use industry-standard security measures, including SSL encryption, to protect your personal and payment information.

  

19. What if I notice damage upon arrival?
Report any existing damage or issues to the Service Provider within 24 hours of check-in to avoid charges to your security deposit.

  

20. Can I extend my stay after check-in?
Extensions are subject to availability. Contact our customer service team as soon as possible to inquire about extending your stay.